SpringFlex will gladly accept all returns within 45 days of your original order as long as you return your shoes in new/resalable* condition. As soon as our warehouse verifies this, we will immediatly process your refund. Please send your return to the following address:SpringFlex Return Order #_____1725 E Magnolia Ave.Knoxville, TN 37917 *When you receive your shoes, please try them on a clean surface to confirm they are the correct size and style. Shoes with dirt or food residue, pet hair, or wear marks and other signs of wear cannot be returned. Please make sure the return is still in the original box with hangtags, packing paper, shoe stuffers, extra laces, lace locks and any other items included in the original packaging. Please do not use the shoe box as a shipping box. If original packaging or included items are damaged or missing, a re-packing fee may be applied.