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Free Shipping and Exchanges - Always!

Free Shipping - SpringFlex® provides free shipping throughout the Unites States. Most orders will ship within one business day, except for weekends and holidays. Standard shipping will be via USPS Parcel Select. If you need your shoes faster - we offer that option as well !

Free Exchanges - We offer a 'No-Hassle' Exchange Policy. As long as your shoes are returned in new/resalable* condition then you can exchange them for another size or style - because if you're not happy, we're not happy. You may exchange your order under the following guidelines:

  • New* Condition & 45 Days - All items in new, unused condition (see below) can be exchanged within 45 days of original order date.                                                                                                                                      
  • FREE Shipping - Get FREE ground shipping on all exchanges shipped within the United States.                                                  
  • Original Packaging - Products must be in the original shoe box and/or packaging. Please do not use the shoe box as a shipping box.                                                                                                                                                                     
  • Exchanges - Please reply to your original order to request an exchange and note the new size/model that you would like to exchange for.    

 

 

Please make sure your exchanged shoes are in new condition. When you receive your shoes, we ask that you try them on a clean surface to confirm they are the correct size and style. Shoes with dirt or food residue, pet hair, or wear marks and other signs of wear cannot be exchanged. Exchanges must be in the original box with hangtags, packing paper, shoe stuffers, extra laces, lace locks and any other items included in the original packaging. Please do not use the shoe box as a shipping box. If original packaging or included items are damaged or missing, a re-packing fee may be applied.